EXCHANGE AND RETURN
EXCHANGES
We accept exchanges for ready-to-ship and custom orders. We will exchange products that have not been used or washed. The item must still have its original tag. Sale items are not accepted.
To begin, send an email to useversos@gmail.com or a message to @use.versos on Instagram within 7 calendar days of receiving the product, stating the reason for the exchange and attaching a photo of the item. Once we receive it, we will evaluate it and contact you to choose a new product, color, or size.
Some pieces are limited edition and therefore unique. In this case, you can choose a different color, print, or style.
We'll split the shipping cost with you! Here's how it works: you send us the item you want to exchange (paying for shipping) and we'll send you your new order (this time we'll pay for shipping). To send the product back, we recommend using the same box you received it in.
RETURNS
Did you wake up and realize your verses aren't the same anymore? Then choose a new verse! We will refund items that haven't been worn or washed and still have the original tag. To make this return, you must send an email to useversos@gmail.com or a message to @use.versos on Instagram within 7 calendar days of receiving the product.
As soon as we receive the item, we will evaluate it, and if it shows no signs of use, we will begin the refund process.
We are responsible for the return shipping costs of ready-to-ship items.
For "build-your-own" orders, you will be responsible for the return shipping costs.